Privacy Policy
How 5b77 collects, stores, and safeguards your personal information — read this policy carefully before using our platform.
Our Commitment to Your Privacy
5b77 is committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website at 5b77.bio, create an account, place bets, or otherwise interact with our services from anywhere in Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.
By accessing or using 5b77's services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. This policy applies to all users of the platform and supersedes any prior privacy statements previously published by 5b77. If you do not agree with this policy, please discontinue use of the platform immediately.
5b77 operates under strict data minimisation principles. We collect only the information necessary to deliver a safe, fair, and enjoyable gaming experience. We never sell your personal data to third-party advertisers.
Information We Collect
When you register an account, make deposits or withdrawals, or contact our support team, we may collect the following categories of personal information:
- Identity information: full name, date of birth, nationality, government-issued ID documents (for identity verification purposes).
- Contact information: email address, mobile phone number, residential address within Bangladesh.
- Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records.
- Technical information: IP address, device type, browser version, operating system, referring URL, session duration, and cookie identifiers.
- Gameplay data: game history, bet amounts, win/loss records, bonus usage, and responsible gaming tool settings.
The table below summarises the primary data types, the source of collection, and the legal basis under which we process them:
| Data Type | Source | Legal Basis |
|---|---|---|
| Identity | Registration form | Contractual necessity |
| Financial | Payment processor | Legal obligation |
| Technical | Automated collection | Legitimate interest |
| Gameplay | Platform activity | Contractual / legitimate interest |
How We Use Your Information
5b77 uses the personal data collected strictly for the following purposes:
- Account management: creating and maintaining your player account, verifying your identity (KYC), and enabling secure login.
- Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card payment providers, and maintaining accurate financial records.
- Service improvement: analysing aggregate gameplay and usage data to improve platform performance, game selection, and user experience for players across Bangladesh.
- Responsible gaming: monitoring betting patterns to identify signs of problem gambling and to apply responsible gaming tools such as deposit limits, time-outs, and self-exclusion when triggered.
- Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, money laundering, underage gambling, and other illegal or policy-violating behaviour.
- Communications: sending you account-related notifications, security alerts, transaction confirmations, and (where you have opted in) promotional messages about new games, bonuses, or seasonal offers.
We do not use your personal data for automated decision-making processes that produce significant legal effects. All account restrictions or closures involving subjective judgement are reviewed by a human member of our compliance team.
Sharing and Disclosure of Your Data
5b77 does not sell, rent, or trade your personal information. We may share data only in the limited circumstances outlined below:
- Service providers and processors: trusted technology partners (payment processors, KYC verification providers, customer support software vendors) who process data on our behalf under strict confidentiality agreements.
- Legal compliance: where we are required to disclose information to comply with applicable laws, regulations, court orders, or lawful requests from governmental or regulatory authorities.
- Fraud prevention: sharing data with anti-fraud networks, payment scheme providers, or industry bodies where necessary to prevent, detect, or investigate financial crime.
- Business transfers: in the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity subject to equivalent privacy protections.
All third-party data processors engaged by 5b77 are contractually required to handle your data only according to our instructions and to implement appropriate technical and organisational security measures.
Cookies and Tracking Technologies
5b77 uses cookies and similar tracking technologies on our website to improve your browsing experience, maintain session security, and understand how users navigate the platform. We use the following categories of cookies:
- Strictly necessary cookies: essential for the website to function correctly, including session management, login persistence, and security tokens. These cannot be disabled.
- Analytics cookies: help us understand aggregate user behaviour (page views, session lengths, game preferences) so we can improve the platform. All analytics data is anonymised before processing.
- Functional cookies: remember your language preference, display settings, and other personalisation choices to improve your experience on return visits.
You may control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the 5b77 platform. For full instructions on managing cookies, refer to your browser's help documentation.
Data Retention
We retain your personal data for as long as your account is active or as necessary to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will retain certain records for a minimum period required by applicable financial regulations, typically five (5) years from the date of account closure, to satisfy anti-money-laundering (AML) and know-your-customer (KYC) requirements.
Technical data such as server logs and anonymised analytics may be retained for shorter periods of between 12 and 24 months. Once the retention period expires, data is securely deleted or anonymised so that it can no longer be attributed to any individual.
Your Rights Over Your Personal Data
As a user of 5b77, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:
- Right of access: you may request a copy of all personal data we hold about you, free of charge, within 30 days of your request.
- Right to rectification: if any personal data we hold is inaccurate or incomplete, you may ask us to correct or complete it without undue delay.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances, for example while we verify the accuracy of data you have disputed.
- Right to object: where we process your data on the basis of legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
We will respond to all verifiable data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you within the initial 30-day window and explain the reason for the delay.
How We Protect Your Data
5b77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, strict role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security audits of our platform infrastructure.
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we will notify affected users promptly and take all necessary remediation steps. We encourage all users to protect their accounts with a strong, unique password and to never share their login credentials with any third party.
Your account security is a shared responsibility. Always use a strong and unique password for your 5b77 account, enable any two-factor authentication options available, and contact support immediately if you suspect any unauthorised access to your account.
Third-Party Services and Links
5b77's platform integrates with third-party service providers including game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming), payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and technical infrastructure providers. These third parties may process certain categories of your data as required to deliver their services. Each provider operates under its own privacy policy and data protection practices, which we have reviewed for adequacy before onboarding.
5b77 is not responsible for the privacy practices or content of any external websites or services. We encourage you to read the privacy policy of any third-party service before sharing your personal information with them. Our platform does not knowingly link to websites that do not maintain adequate privacy standards.
Children's Privacy and Age Restriction
5b77 is strictly an adult-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. Age verification checks are conducted as part of our KYC process for all new accounts.
If we become aware that personal data has been collected from a user under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor may have registered on our platform, please contact us immediately at [email protected] so we can investigate and act accordingly.
Changes to This Privacy Policy
5b77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable laws, or industry best practices. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification at next login.
Your continued use of 5b77's platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we are protecting your information.
Contact Us and Privacy Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or the way 5b77 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We take all privacy-related queries seriously and aim to resolve them within 30 days of receipt.
Players based in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh are welcome to write to us in English. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and will acknowledge your query within one business day.
Email us at: [email protected]
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